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Ordering & Delivery Information

The entire staff at 1-800-Balloons is committed to providing you exceptional service and products. Our goal is to be as courteous, responsive and efficient as possible because sending balloons, flowers or gifts should be fun and easy. If for any reason either you or your gift recipient is not satisfied, please do not hesitate to contact us.
How To Place An Order
We encourage you to place your order online for the fastest possible service. We have designed the 1-800-Balloons website to be quick and simple to use. However, please feel free to call in your order if you prefer. Our telephone number, like our name, is 1-800-Balloons (1-800-225-5666).
SHOP: Browse our website for the gift(s) you want to send. In addition to balloons, we also offer floral arrangements, fresh-cut flowers and small gifts which we can mix and match to meet your needs. Simply click on the drop down menus on the right side of the screen and add balloons, flowers, a small gift, etc. to make your gift even more special. If you would like to further customize your order, please feel free to call in your request and one of our customer care professionals will be happy to assist you. Please call 1-800-Balloons (1-800-225-5666).
SELECT: Once you have found what you want to send, click the "Add to Basket" button. Your selection will be stored in your personal shopping basket. You may continue to shop for additional items and add them to your basket by clicking on the "back" arrow in your browser bar or you may proceed to checkout if you are finished.
CHECKOUT: When you are finished shopping and ready to checkout, click on the "Continue to Checkout" button at the bottom of the Shopping Basket page.
Start shopping now!
Because your online shopping security is of utmost importance to us, we require passwords to protect your personal information. If you are a registered returning customer, enter your email address and your 1-800-Balloons password where requested then click the "Login" button at the bottom of the page. If you are a new customer, please take the time to register with us to simplify future visits and orders. If you need assistance, please contact our customer care representative at 1-800-Balloons (1-800-225-5666).
You will now be directed step by step on placing your order to make it as fast and easy as possible. You will be asked to enter delivery date, recipient information, your billing information, shipping method and other gift information. If you are a returning customer, some of this information will be filled in automatically. Don't worry, 1-800 Balloons uses SSL (Secure Socket Layer) encryption for card processing for secure online commerce transactions. Further, we do not resell or pass on your information to third parties so you won't receive annoying solicitations. When finished, click on the "Submit" button.
You will now be on the Order Review page. This page summarizes the information you have entered; please review the details carefully. If something needs to be changed, just click the appropriate button along the tool bar at the top of the page (for example to change something about the recipient, simply click "Recipient Information") and make the changes you want on that page. Then click "Submit" at the bottom of the page. Note: For your security, if any changes are made in the order you will have to enter your credit card information again.
When the order looks correct on the Order Review page, simply click the "Submit" button and the order will be processed.
Order-Related Emails
Orders placed online are processed by our national service center. To provide you peace of mind that everything is in order and being processed, we will send you an immediate order confirmation via your email address. Please save this email for future reference as it will include all the details of your order, including an order number, in the event you need to contact us. Note that in some cases email services are slow or spam blockers will prevent delivery of our receipt notification. If you do not receive an email confirmation within two hours of placing the order, you can always go to our online tracking system.
Click here to start shopping now.
Order Changes And Cancellations
If you find that you need to change or cancel an order, please call us at 1-800-Balloons (1-800-225-5666) as quickly as possible and we can assist you. Unfortunately, we are unable to cancel or change orders that have already been delivered or are in route.
Service Charge
A service charge of $11.99 USD will be applied to all orders delivered in the US and Canada. *
*In some metropolitan areas or rural areas, an additional service/delivery fee of $8 to $12 will be applied to cover the higher cost to deliver your products.
Payment Options
1-800-Balloons accepts MasterCard, Visa, American Express, Diners Club, Discover and PayPal. We do not accept cash, ATM cards, checks or CODs.
1-800-Balloons uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information.
International Deliveries
We can deliver select products internationally. Because of differing regulations and requirements in various countries, you will need to call us at 1-800-Balloons (1-800-225-5666) for any orders being delivered outside the United States and Canada. We will be more than happy to assist you.
Delivery Policy
At 1-800-Balloons we make every effort to deliver your order as quickly and as conveniently as possible. Every gift is hand delivered by a professional so you have the confidence that your gift was received in good condition..
If orders are received by 2:00 PM in the recipient’s time zone Monday through Friday or noon on Saturdays we will make every effort to deliver the same day. Sunday orders should be placed with our telecenter by calling 1-800-Balloons (1-800- 225-5666) to check availability in the service area..
If we encounter a problem for the service area you are requesting, a customer service representative will call you and/or email you to keep you updated on the situation. For example, if the recipient isn’t available when we attempt to deliver or we cannot reach them on that day, we will attempt to re-deliver the next day. Orders received after the cut off time may be delivered the following day. Given order timing, recipient availability, etc. we cannot guarantee that we will deliver on an event-specific date, but every effort will be made to meet your timing. In the event that we fail to deliver the amount of balloons requested we will issue a full refund for each missing balloon for its individual value.
Deliveries are typically made between the hours of 10:00 AM and 4:00 PM to business locations and between the hours of 10:00 AM and 6:00 PM to residence locations. Regretfully, we are unable to guarantee time of delivery, as this depends on our affiliate’s delivery schedule in the service area you request. If you have a special situation, please call us at 1-800-Balloons (1-800-225-5666) and we will do our best to accommodate you. In some cases additional fees will be applied for time sensitive orders..
Before major holidays, we recommend that orders be placed at least five days in advance due to heavy volume.
Delivery To Hospitals
1-800-Balloons is experienced at making deliveries to hospitals and works within the procedures set up by various institutions and in most cases only allowed to deliver to the nurses station or holding room. Unfortunately, ICU patients are often not permitted to receive gifts. Also, we do not deliver latex balloons as most hospitals do not allow them and some hospitals may not accept balloons at all. Please check with the hospital regarding delivery policies before placing your order.
When placing your order, please make sure to include the hospital name and telephone number as well as the recipient’s name and room number or ward.
Recipient Not Home
If the recipient is not home when our local representative attempts delivery they will do one of the following:
Call the recipient to schedule another delivery time
Leave a note on the door asking the recipient to call to schedule another delivery time
Leave the gift (not balloons) in a secure area such as the entrance, porch, garage or carport
Leave the gift with a neighbor and place a message on the recipient’s door indicating where the gift is located
If you have specific instructions for the delivery of your gift, please call us at 1-800-Balloons (1-800-225-5666) to discuss. We will do our very best to meet your needs.
Substitution Policy
While we work closely with our affiliate network to ensure that what you order is what is delivered, occasionally we may need to substitute product due to local availability issues. If this is the case, our trained local affiliate will ensure that the general look and feel of your gift is retained and the substitute products will be of equal or higher value.
Additionally, depending on when the order is placed (must be before 2:00 PM in the recipient’s time zone) or the availability of the recipient to receive the gift, we may not be able to meet the timing of an event-specific date. Rest assured that we will do everything possible to deliver on the date you request, but we cannot guarantee it and some orders may have to be delivered at a later date.
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